POLICIES
Client Booking Policy
Appointments & Scheduling
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All appointments must be scheduled in advance. You can book online, by phone, or in person.
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A valid credit card is required to secure your appointment. Your card will not be charged at the time of booking unless specified.
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We recommend arriving 10 minutes early for your appointment to complete any necessary paperwork and ensure a relaxing experience.
Cancellations & Rescheduling
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We require a 24-hour notice for any cancellations or rescheduling.
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Late cancellations or missed appointments (no-shows) will be subject to a cancellation fee of $75 or a percentage of the scheduled service.
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If you are more than 15 minutes late, we may need to reschedule your appointment and a cancellation fee may apply.
Deposits & Prepayments
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Certain treatments may require a non-refundable deposit at the time of booking. This will be applied to your service.
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Packages, memberships, and prepaid treatments are non-transferable and non-refundable unless otherwise specified.
Consultations
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Some treatments require a consultation before scheduling. Consultation fees, if applicable, may be applied toward your treatment.
Medical & Treatment Considerations
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Please inform us of any medical conditions, allergies, or medications that could affect your treatment.
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Modern Medical Spa reserves the right to decline services if a treatment is deemed unsafe for the client.
Refund Policy
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All service sales are final. If you are unsatisfied with your treatment, please contact us within 48 hours.
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Unused retail products in their original packaging may be returned within 14 days for store credit only.
Policy Agreement
By booking an appointment at Modern Medical Spa, you agree to these policies. We appreciate your understanding and look forward to providing you with the best care!
PRIVACY & SAFETY
Privacy Policy
Patient Confidentiality
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Your privacy is our top priority. All personal, medical, and financial information collected during your visit is kept strictly confidential.
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We comply with HIPAA regulations to ensure the security and privacy of your health information.
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We will never share your information with third parties without your written consent, except as required by law.
Data Collection & Security
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We collect only the necessary information to provide safe and effective treatments.
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Your data is securely stored and protected against unauthorized access.
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If you have any concerns regarding your personal data, you may request access or modifications at any time.
Communication Consent
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By providing your contact information, you consent to receive appointment reminders, follow-ups, and promotional communications.
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You may opt out of marketing messages at any time.
Safety Policy
Treatment Eligibility
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To ensure your safety, we require all clients to disclose any medical conditions, allergies, or medications that may affect treatment.
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Certain treatments may not be suitable for individuals with specific health conditions. A consultation may be required before proceeding with services.
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We reserve the right to decline or modify treatments based on health and safety considerations.
Sanitation & Hygiene
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We adhere to the highest standards of cleanliness and sterilization.
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All equipment and treatment areas are thoroughly sanitized between clients.
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Our staff follows strict hygiene protocols, including the use of gloves and medical-grade disinfectants.
COVID-19 & Infection Control
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If you are feeling unwell, experiencing flu-like symptoms, or have had recent exposure to a contagious illness, we kindly ask you to reschedule your appointment.
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We follow all public health guidelines to maintain a safe and comfortable environment.
Client Responsibilities
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Clients must follow all post-treatment care instructions to ensure the best results and minimize risks.
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If you experience any unexpected side effects or concerns after treatment, please contact us immediately.
Policy Agreement
By receiving services at Modern Medical Spa, you acknowledge and agree to our privacy and safety policies.