Appointments & Scheduling

• All appointments must be scheduled in advance. You can book online, by phone, or in person.

• A deposit is required to secure most appointments, whether you book online, by phone, or in person: $100 or $50 depending on the service, or for a consultation, the consultation fee or a $50 deposit, as shown when you book. Your deposit is held for you and applied to your service at checkout. Facials and peels, and Hormone Replacement and Medical Weight Loss follow-up and treatment visits, do not require a deposit.

• We recommend arriving 10 minutes early for your appointment to complete any necessary paperwork and ensure a relaxing experience.

Cancellations & Rescheduling

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• Reschedule or cancel with at least 48 hours' notice, and there is no charge. Your deposit moves to your new appointment, or stays on your account as credit until you rebook.

• Reschedule or cancel with less than 48 hours' notice, or miss your appointment, and your deposit is forfeited. A new deposit is required to rebook.

• If you arrive more than 15 minutes late, we will see you if the schedule allows. If your provider is unable to, the visit is treated as a missed appointment.

• Hormone Replacement and Medical Weight Loss follow-up and treatment visits are not subject to deposits or cancellation charges. Non-member hormone pellet insertions have a $75 late change or no-show fee if changed or missed with less than 48 hours' notice.

• To reschedule or cancel, call or text 509-392-5007.

Deposits & Prepayments

• A deposit is collected when you book most services: $100 or $50 depending on the service. For a consultation, the deposit is the consultation fee, or a $50 deposit for Medical Weight Loss and Hormone Replacement consultations. Your deposit is applied to your service total at checkout and is fully transferable with 48 hours' notice. Facials and peels do not require a deposit.

• Packages and prepaid treatments are non-transferable and non-refundable unless otherwise specified. 

• Memberships are governed by the Membership Terms below

Consultations

• Some treatments require a consultation before scheduling. Most consultation fees are credited toward treatment purchased at your consultation. Medical Weight Loss and Hormone Replacement consultations are $200; if you enroll in a membership at your consultation, there is no consultation fee and your $50 deposit goes toward your first month.

Medical & Treatment Considerations

• Please inform us of any medical conditions, allergies, or medications that could affect your treatment.

• Modern Medical Spa reserves the right to decline services if a treatment is deemed unsafe for the client.

Refund Policy

• All service sales are final, except as stated in the Membership Terms below.

• Unused retail products in their original packaging may be returned within 14 days for store credit only.

Membership Terms

• Eligibility. Memberships are offered only to patients who have been evaluated in person by a licensed provider at Modern Medical Spa and for whom the provider has determined that treatment is clinically appropriate. A membership cannot be purchased online or before an evaluation. Enrollment is completed at your visit or with our staff afterward.  Members must be 18 or older.

• Consultation. The consultation fee pays for the provider's evaluation. It is not payment for a prescription. A prescription is issued only if your provider determines it is appropriate.

• Billing. Membership is billed monthly to the card on file on the same date each month. Your rate covers the services described at enrollment. Laboratory studies and any medications outside the program are billed separately.

• Provider review each cycle. Before any medication is dispensed for a billing cycle, your provider reviews your progress, tolerability, and side effects and decides whether continuing treatment is appropriate. If treatment must be discontinued for medical reasons, such as side effects, a new medical condition, pregnancy, or other safety concerns, your membership ends with no further charges beyond services already provided, and no cancellation fee applies.

• Cancellation. There is no minimum term and no cancellation fee. You may cancel at any time, with no notice period, by calling 509-392-5007 or emailing info@modern-medical-spa.com. Cancellation stops future billing. The month you have already paid for is not refunded.

• Medications. Prescription medications are provided only when prescribed by your provider after an in-person evaluation. Medications, if prescribed, may be compounded. Compounded medications are prepared by a licensed pharmacy for individual patients and are not FDA-approved products. Individual results vary. No clinical decision is contingent on payment.

Gift Cards

• Gift cards never expire and are non-refundable.

• They can be redeemed for any service or product but not for cash, except as required by law.

• Lost or stolen gift cards cannot be replaced.

Policy Agreement

By booking an appointment at Modern Medical Spa, you agree to these policies. We appreciate your understanding and look forward to providing you with the best care!